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FAQs

Why choose to travel with Vanz Travel ?

Choosing Vanz Travel means opting for personalised and professional service for your trip to Australia. With over 10 years of expertise, we are here to offer you responsive support tailored to your needs, with a wide range of vehicles and custom itineraries. Our activities and services are meticulously selected to ensure an unforgettable experience. Travel with Vanz Travel and fully enjoy every moment of your Australian adventure.

You can search on our website by specifying the dates, pickup and drop-off cities, and the number of travellers. This will give you real-time access to the availability of different vehicles. You also have the option to send us an email or a message on social media, and we will provide you with a free personalised quote.

During the agency’s opening hours from Monday to Friday, from 9 am to 6 pm, the response time is generally one to two hours.

Yes, it is possible to rent a van in one city and return it in another. Available pickup and drop-off locations include Sydney, Brisbane, Gold Coast, Airlie Beach, Cairns, Melbourne, Adelaide, Alice Springs, Hobart, Broome, Perth, and Darwin for Australia, as well as Auckland, Christchurch, and Queenstown for New Zealand. However, please note that some companies may charge relocation fees that vary depending on the season, company, and cities involved.

Depending on the companies, you have the option to add various additional equipment to your vehicle rental, such as camping tables and chairs, an auxiliary cable, a car charging adapter, a cigarette lighter adapter, a portable toilet, a portable solar panel, a baby seat, a booster seat, or a GPS. Please check the available options on our website for more choices.

Indeed, some companies accept bookings for customers under 21 years old.

The majority of rentals include unlimited mileage for the duration of the rental.

The vehicle must be returned clean, with surfaces cleaned, vacuumed or swept, and properly organised on the scheduled return day. It is also necessary to clean the exterior of the vehicle with a pressure washer. You do not need to wash laundry, but please fold it. The vehicle should be returned in a similar condition to that of an Airbnb accommodation after use. If the vehicle is not returned clean, vacuumed, and organised, fees may apply.

It is recommended to book your vehicle reservations as early as possible. In Australia, especially during peak periods such as summer holidays, Christmas, Easter, as well as public holidays and school vacations, demand for vehicle rentals often exceeds available supply. Booking at the last minute can be difficult, if not impossible. For peak periods like Christmas and Easter, it is advisable to book between 4 and 8 months in advance. For off-peak periods, such as winter in Australia and New Zealand, a booking lead time of 2 to 4 months in advance is usually sufficient. However, these lead times may vary depending on the occurrence of special events, festivals, or school holidays in the state you are traveling to. In any case, the key to success lies in planning ahead.

In addition to vehicle rental services, Vanz also offers the opportunity to book various activities and tours throughout Australia. Among these, you can find 4×4 tours on Fraser Island, cruises to the Whitsunday Islands, flights over the Great Barrier Reef, scuba diving sessions, surfing lessons, skydiving, and much more.

Is there roadside assistance ?

Upon vehicle pickup, you will receive a dedicated number, available on the keychain or in your rental contract. This number is to be contacted in case of any issues during your trip.

When renting a van, contacting roadside assistance is important in case of breakdowns, mechanical issues, accidents, or emergencies on the road. In case of lost keys or theft, roadside assistance can also help you take necessary actions.

Rental companies offer several levels of insurance with various types of coverage depending on the chosen company. Third-party insurance offers basic coverage with higher deposits and excess. Intermediate insurance typically reduces the amount of the deposit and excess. Finally, comprehensive insurance, which often comes with a minimal deposit, may include extras such as camping tables and chairs or the option to add an additional driver. In some cases, coverage for windshields and tires is included in these levels of insurance or can be added as an option.

Is it possible to camp wherever I want ?

No, it’s important to camp in authorised camping areas, which can sometimes be free. Different apps such as Wikicamps, Park4night, and Campermate can help you find suitable campsites according to your needs.

To find out specific visa requirements based on your nationality and the duration of your stay, please visit the following website: https://www.homeaffairs.gov.au

Make sure you have your passport valid for the duration of your stay, check the expiration date. Also, remember your visa, up-to-date vaccination record, travel insurance, and original driver’s licence. For some countries, an international driver’s licence or NAATI certification may also be required. 

When using a toll road, you typically have 24 to 72 hours to pay the due amount. Familiarise yourself with toll roads in major cities, such as Queensland Toll Roads, NSW E-Toll, Roam Sydney, Melbourne Linkt, and East Link Melbourne.

In Australia, you can pay tolls in several ways:
● Electronic transponder (tag): You can sign up for an electronic toll service such as E-Toll, Linkt, or E-ZPass, which will provide you with an electronic transponder to place in your vehicle. This transponder is automatically detected when you pass through a toll, and the fees are deducted from your prepaid account linked to the transponder.
● Online payment: Many tolls can be paid online in advance or after using a toll road. You can typically visit the toll operator’s website to make a payment.
● Phone payment: Some toll operators allow payment over the phone by providing details of your trip and vehicle.
● Invoice payment: If you do not pay the toll at the time of use, you may receive a bill by mail to the registered address of your vehicle. You can then pay the bill online or over the phone. Please note, in this case, the amount to be paid will be increased.

Be sure to check the specific payment methods for the tolls you plan to use in Australia, as options may vary depending on the operator and region.