Activities - Vanz Travel

FAQs about activities in popular destinations

How do I book a tour or activity on the Vanz Travel website?

Booking your adventure with us is quick and hassle-free—it takes less than 2 minutes! Our system connects directly with tour operators, providing real-time availability for every tour on our website. Simply choose your preferred tour or activity, select your travel date and number of travellers, then click “BOOK NOW.” Fill in your personal details, payment information, and confirm your booking.

All payments are securely processed through the international provider Stripe for your peace of mind.

Once complete, you’ll receive an instant confirmation email with your booking number and all the details you need to prepare for your trip.

Have an amazing adventure!

When should I book?

We recommend booking your activities in Australia or New Zealand as soon as you know your travel dates. Many of our top tours and activities sell out quickly, as seats are limited and demand is high. Don’t miss out on the experiences you’ve been dreaming of!

If you have any questions or need advice on planning your trip, feel free to reach out to us at hello@vanztravel.com.

Do I need to confirm my tour or activity?

When you complete your booking, you’ll receive an instant confirmation email—this guarantees your seat. You don’t need to contact anyone at this stage. However, as weather conditions and operator requirements (like minimum group sizes) can affect some tours, we recommend contacting the tour operator 24–48 hours before your scheduled activity.

You’ll find all contact details for the tour operator, including their phone number and email, in your booking confirmation voucher.

What happens if the tour operator cancels my tour?

Each tour on our website has specific terms and conditions outlined on the activity page. In most cases, if a tour operator cancels your booking, they’ll offer the option to reschedule. If rescheduling isn’t possible—whether you’re traveling elsewhere or simply don’t wish to rebook—you’ll receive a full refund (minus card processing fees).

We’re here to help you through the process and ensure that you receive your refund promptly.

Since changes or cancellations may impact your travel plans, such as accommodation or other arrangements, we strongly recommend purchasing travel insurance for your trip to Australia or New Zealand. It’s the best way to stay protected and stress-free during your journey.